Queue Productivity Report

Identify troughs and peaks in Queue KPI within custom time-segments.

 

 

 

 

 

 

 

 

 

 

 

  1. Queue Performance > Queue Productivity Report

  2. Enter Closedminimum criteria

    3.    
    Report Template Queue Productivity Report
    Period e.g. Yesterday
    Times e.g. 8:00am to 5:00pm
    Group by e.g. Date
    Extension / Queue Number e.g. 5700
       

  3. Add Time Period: Choose 15, 30 or 60 minute segments

     

     

  4. Press Preview Icon from toolbar to view report

 

 

 

 

 

  1. Press Export in Preview toolbar to export as a document (e.g. .pdf, .xlsx)
  2. Press Save in Reports interface to save your inputs in the Templates cache
  3. Press Schedule in Reports interface to automatically send reports by email or network share via the Scheduler